What Information Do We Collect?
If you visit our site…
If you call us…
Our customer services team and technical support team are here to provide support, customer service and technical support. We may record our calls and your telephone number may be held securely within our system for data analysis later on. If you are calling to request spare parts, or additional parts that do not fall within our product guarantees, we may need to charge you. We will never store card details and any payment that is collected will be processed securely using a secure and recognised payment gateway.
Occasionally, we might collect other details such as your delivery address or your email address for the purpose of providing excellent customer support. Once we have collected these, they are held securely on our system. We will never share it with other companies for marketing purposes and wil only use any information that you provide in order to complete your request.
If you contact us on our website…
If you send a request using a form on our website, any data that is collected will be stored securely. We will never share it with other companies for marketing purposes.
Who Might We Share Information With?
Your information is held very securely in a file with access restrictions that is only accessed for the purposes of providing customer support, and the administration needed to legally register and tax any purchase you have made from us.
If you need to contact AVF Group Ltd., your contact information may be passed to other departments (such as Technical Support or Quality) for the purpose of providing high level customer support.
Any information that we collect and store is solely for the purpose of providing excellent customer service and also for the purpose of making improvements to our products. In order to do this, we might need to share your information with the following types of companies:
- Couriers or delivery agents (but only if you require additional or replacement parts)
How To Access Your Data?
If you would like to find out what information we hold about you, or if you wish to amend or ask us to remove any information we hold about you, then please contact our Data Protection Team via email firstname.lastname@example.org